Customer Forms

Total Dog! Pet Resort & Training Solutions release of Liability, Assumption of Risk and Indemnification Agreement: 

This agreement includes a release of liability and waiver of legal rights and deprives you off the right to sue the owner(s) of any Total Dog Franchise, or their related parties. Do not sign this agreement unless you have read and understand it in its entirety. You are within your right to seek legal counsel if you are unsure of its effect. 

All Daycare and Boarding Dogs must, (not to include Private Boarding):

• Pass a temperament test prior to being permitted to participating in daycare.
• Wear their flat collar to Daycare.
• Be current on Rabies, Distemper, Parvo, Bordetella, and any other required vaccinations.
• Be at least 17 weeks of age.
• Be in general good health and free of ticks and fleas.
• Be non-aggressive towards other dogs and people (not required for Private Boarding).

Temperament Test and Trainings:

While your Dog(s) is in Daycare and/or Boarding they will participate in helping staff with training and new temperament test while they are in our care. You acknowledge that dogs in our care for training or temperament testing purposes may not meet all daycare or boarding qualifications.

Training:

You, the undersigned individual, hereby acknowledge and agree that you have voluntarily elected to observe and/or participate in an on-site dog training program at the training facility (the “Training Program”) belonging to Team Dog Vegas, LLC d/b/a Total Dog! (“Total Dog!”), and that the animals, customers, guests, and items taking place thereon may pose dangers to people of all ages and animals (including you and/or your dog(s)). Such dangers include but are not limited to: (i) animals that can bite, trip, knock down, and/or fight people and/or other animals (including you and/or your dog(s)); (ii) indoor and outdoor surfaces that may be wet, slippery, rough, and/or uneven; (iii) equipment that can trip or otherwise injure people and/or animals; (iv) customers and guests who cannot control their animals; (vi) animals that are out of the control of Total Dog!’s employees, agents, subcontractors, and/or representatives, and/or (vii) activities involving you, your dog(s), and/or other dogs that can result in injury from bites, scratches, trips, or other causes. Moreover, your dog(s) may: (a) be injured in a dog fight or an accident; (b) contract fleas, ticks, worms, or other illness or disease; (c) get lost or stolen, become pregnant; and/or (d) engage in dangerous, vicious or unwanted behavior, during the Training Program, whether on or off the premises of Total Dog! Accordingly, you intend to assume the risk of the Training Program, and to provide the below release and indemnification clause prior to observing and/or participating in the Training Program. You further represent by signing this Waiver and Release that you and/or your dog(s) are in good physical condition, and do not know of any medical or health reasons why you and/or your dog(s) cannot observe and/or participate in the Training Program.

You hereby assume all of the risks described above and release, waive, and agree to indemnify and hold harmless, Total Dog! and its affiliates or successors, directors, officers, employees, agents, and insurers from any and all liability to you or your spouse, domestic partner, dependents, heirs, executors, representatives, administrators or assigns for any and all claims or losses for personal injury, injury to your dog(s), wrongful death, or property damage arising from participation in the Training Program, INCLUDING WITHOUT LIMITATION ANY AND ALL SUCH CLAIMS OR LOSSES ARISING FROM THE ORDINARY NEGLIGENCE OF TOTAL DOG! OR ANY OF ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, INVITEES, OR AGENTS.  The sole exception to this release is damages caused to Employee due to Total Dog!’s own gross negligence, recklessness, or willful injury to you and/or your dog(s), or willful violation of the law.  This release is given for and in consideration of Total Dog! permitting you to observe and/or participate in the Training Program.

You hereby represent that (1) you have carefully read the foregoing, are fully aware of the potential dangers incidental to engaging in the Training Program!, and are fully aware of the legal consequences of signing this agreement; (2) you knowingly and voluntarily agree to and sign this Waiver and Release; (3) no oral representations or agreements modifying this Waiver and Release have been made; and (4) you are 18 years of age or older and competent to sign this Waiver and Release.  Any modifications must be in writing, and signed by an authorized representative of Total Dog!.

Payment:

All services and products must be paid for by debit or credit card. All payment is due at the time of service. You give your express permission for Total Dog Pet Resort, herein referred to as TDPR, to charge any credit card you provided for unpaid services or products upon the date services were supposed to have been completed. You further agree to pay any challenged debit charges. Cancellations require a 48-hour notice. If part of a package and fail to meet the 48-hour notice one day is void.

Late Pickups:

You may not leave your Dog at TDPR after the scheduled pickup time without prior arrangements with TDPR. If you leave your dog(s) at TDPR without any contact, instruction or notification regarding pick up, your dog(s) will be boarded after 15 minutes, at your expense, for the night. You may pick your dog the next morning after opening.

Dog Abandonment:

You may not leave your Dog at TDPR after the scheduled pickup time without prior arrangements with TDPR. If you leave your dog(s) at TDPR without any contact, instruction or notification regarding pick up, your dog(s) will be deemed “Abandoned” at 7 P.M. on the seventh (7th) day after the scheduled pick up date. If your dog(s) is Abandoned at TDPR, TDPR will become its legal owner and guardian. TDPR will, in its sole discretion, determine whether to re-home the dog or relinquish it to a shelter or rescue of TDPR’s choice. YOU FULLY UNDERSTAND AND AGREE THAT IF YOU ABANDON YOUR DOG AT TDPR, YOU MAY BE UNABLE TO RETRIEVE POSSESSION OF YOUR DOG AND WILL HAVE NO RECOURSE AGAINST TDPR.

Duty to Disclose:

 You must continually disclose, any and all medical or other conditions, including but not limited to personality concerns or behavioral incidents that may affect, limit or prevent your dog’s ability to participate in any and all or in-home activity or services. Our staff will provide the same in return. In the event of a change to the information you provided in this application or in a behavior our staff detects while in our care, you agree to submit temperament test before coming back for additional services. This is for the safety of your dog, other dogs, and our staff. 

Risk:

YOU FULLY UNDERSTAND THAT: THERE ARE INHERENT AND POTENTIAL RISKS INVOLVED WITH INTERACTIONS BETWEEN HUMANS AND DOGS, AS WELL AS BETWEEN DOGS AND OTHER DOGS, WHICH MAY RESULT IN:

• BODILY INJURY, INCLUDING BUT NOT LIMITED TO, PERMANENT DISABILITY, SICKNESS OR DEATH TO HUMAN OR DOG;
• PROPERTY DAMAGE
• THERE MAY BE OTHER RISKS NOT KNOWN TO YOU OR TDPR, NOR READILY FORESEEABLE AT THIS TIME (COLLECTIVELY, “RISKS”)

YOU FULLY ACCEPT AND ASSUME ALL RISKS AND RESPONSIBILITY FOR ALL RISKS, INCLUDING, WITHOUT LIMITATION, ALL LOSSES, COSTS AND DAMAGES INCURRED AS A RESULT OF YOUR DOG’S PARTICIPATION AT TDPR, INCLUDING ANY VETERINARIAN EXPENSES LISTED BELOW. “SICKNESS” INCLUDES ANY ILLNESS INCLUDING BUT NOT LIMITED TO BORDETELLA (KENNEL COUGH), BLOAT, CANINE FLU, OR ANYOTHER FORM OF CONTAGIOUS DISEASE, INSECT, OR PARASITE, (BEDBUGS, FLEAS, LICE, TICKS AND MITES).

Veterinary Care:

TDPR will have the right to obtain medical treatment for your dog(s), if, in TDPR’s sole discretion, it appears that your dog may be ill, injured or exhibits any other behavior that would reasonably suggest that your dog’s may need medical treatment.

Reasonable efforts will be made to contact you when TDPR determines that medical treatment is necessary, but if TDPR is unable to contact you or your emergency contact, TDPR and the veterinarian may rely on this signature as your consent to treat your dog. You hereby grant the veterinarian at Aliante Animal Hospital and Total Dog Pet Resort the right to make medically necessary decisions for your Dogs treatment, and release Aliante Animal Hospital and TDPR from all liability for the same. 

If you are unable to be reached but your emergency contact is reached, you hereby grant your emergency contact the right to make medically necessary decisions for your dog’s treatment. If they are unable to or unwilling, TDPR will have the right to obtain or make medical treatment and/or decisions for your dog(s).

If your dog needs urgent care, you give permission to transport your dog to Aliante Animal Hospital. If any dog passes away while at TDPR, the dog will be brought to Aliante Animal Hospital.

In the event your dog is injured during routine play, we presume that no dog is at fault, and YOU AGREE TO BE FULLY RESPONSIBLE FOR ALL RESULTING COSTS RELATED TO ANY MEDICAL TREATMENT FOR YOUR DOG(s), INCLUDING WITHOUT LIMITATION, THE COST OF ANY TRANSPORTATION FOR THE PURPOSE OF SUCH TREATMENT. 

If  TDPR staff determines, in their sole discretion, that your dog caused the injury or death of another dog outside of routine play, YOU WILL BE FULLY RESPONSIBLE FOR ALL COSTS RELATED TO ANY MEDICAL TREATMENT FOR THE INJURED DOG(S), INCLUDING WITHOUT LIMITATION, THE COST OF ANY TRANSPORTATION FOR THE PURPOSE OF SUCH TREATMENT. You agree that TDPR may release your name and phone number to the injured DOGS(s) parents to arrange payment for the same. 

Media Release:

Upon check in for daycare/boarding you will be given a link to view your dog throughout their stay. By using the services offered by TDPR, you agree to allow TDPR and any of their affiliates to use your dog’s name and any image or likeness of your dog taken while in our care, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional material. This provision is binding on you, and all of your successors, heirs, legal representatives and assigns.

Personal Property:

TDPR will not be liable for any lost, stolen or damaged personal property belonging either to you or your dog. If your dog causes any personal property damage to the TDPR, the site where in-home services are provided or otherwise, you will be liable for the full cost of all repairs and replacements.

Food:

Dogs will be fed twice a day unless specified otherwise in dog’s profile or instructions you later provide. Food will be packaged per feeding by client in disposable packaging. 

Example: If boarding 2 nights then you need 4 feedings packaged individually. 

Deposits, Cancellation and No Show Policy:

• Deposits for Boarding are required at time of reservation. 50% of total is required for all boarding reservations.
• Deposit will be forfeited if cancelled or No show within 48 hours of drop off date. 
• Cancellations require a 48-hour notice. Multiple cancellation may cause you dogs reservation ability to be revoked. 
• No call/No Shows on a daycare package will count as a used day. 

Aggressive Dogs:

TDPR loves all dogs and works with all dogs. We will offer Private Boarding to our aggressive dogs. Aggressive dogs do not pass TDPR’s temperament test and are recommended for training. All aggressive dogs are kept separate from the other dogs. If your dog begins to display key behaviors, we will administer a secondary temperament test. 

Immunization Records:

You agree to provide veterinary records to TDPR upon request (Bordetella, Parvo, Distemper, Rabies), and you hereby grant TDPR permission to request and obtain veterinary records directly from your Designated Veterinarian, if TDPR is unable to obtain necessary record from you. By signing above, you expressly authorize your Designated Veterinarian to release health and treatment information and immunization records to TDPR staff upon request. You may revoke this authorization at any time upon written notice to your Designated Veterinarian and TDPR.

Grooming:

Total Dog Pet Resort (herein referred to as TDPR) wants to make your experience a pleasant one. We will do all we can to make your pet feel comfortable and will advise you of any abnormalities seen while grooming your pet. If you are not satisfied with your pet’s grooming, we will do all we can to rectify the problem such as; re-bathing, re-cutting, or re-brushing. However, we will not give refunds.

Health and Behavior of Pet: 

I agree and understand that TDPR has relied upon my representation that my pet is in good health, has not injured or shown threatening behavior to any persons or animals, is current on all required vaccinations and is free of parasites.

Aggressive Pets/Parasites:

 TDPR reserves the right to refuse service, or to stop a groom in progress, if your pet may pose a threat to themselves, other pets or staff, whether it be an aggression problem, health problem, or parasite problem.  

Owner Responsibility: 

The owner agrees to be solely responsible and liable for any and all acts of behavior of their pet. This may include, but is not limited to, injury or death to pet, injury or death to another pet(s), or injury or death to a staff member or any other member of the public. Medical treatment expenses required by a staff member, a member of the public or for another pet will be the sole responsibility of the pet owner. 

Matted Hair on Pets: 

Owner is aware that if the hair on your pet is in a matted condition, pet may not be able to receive the style of cut requested. If the matting is severe, brushing out may be too stressful and painful for the pet. In this case TDPR may not be able to continue the groom. A shave down or a much shorter cut may be a possible option. We will contact you if this is the only option. Extra care will be taken in the shave-down process; however, cuts or nicks could occur depending on the severity of the matting. If a cut or nick happens the owner will not hold TDPR responsible. 

Grooming Enclosures:

 I agree and understand that my dog (s) may be placed in grooming enclosures before, during or after grooming. 

Risks to Pet: 

Extra care will be taken when preforming any grooming procedures, however, owner must understand possible reactions such as stress, skin irritation, possible nicks to the skin, or a toe nail quicked may occur. Additionally, problems occasionally arise after the grooming visit such as bleeding of nicks, clipper irritation, mental or physical stress. Grooming can also expose a hidden medical problem or aggravate a current one. Owner agrees not to hold TDPR responsible for any injuries, which might result from this grooming process. 

Aging and Special Needs Pets: Owner is aware that as a pet ages or if the pet has special medical conditions, the process of grooming may become stressful, both physically and mentally. The stress of grooming may cause latent, unknown, active or inactive conditions such as arthritis, bone, joint or surgical sites to become active or inflamed, and unknown active or inactive heart, kidney, or liver disorders to become active and can result in illness, seizures, or the death of the pet. Although TDPR will take responsible care in the grooming of the pet, owner acknowledges that the stress of grooming may initiate immediate or latent medical problems in your pet. Owner agrees not to hold TDPR responsible for reactions to grooming. 

Moles/Skin Lesions/Tumors/Other Skin Irregularities: Because these skin irregularities may protrude from the skin, they are vulnerable to nicks or cuts during the grooming process; owner agrees not to hold TDPR responsible for any cuts or nicks and skin reactions/irritations due to grooming process. 

Grooming Rates: Owner agrees to pay the current grooming rate per visit per dog for services rendered. You will be advised of grooming rates prior to any work being done; however, certain treatments such as de-matting may not be pre-quoted but may be required to complete the groom. 

Picking Up of Pet: If your pet is left at TDPR longer than 2 hours past completion of their grooming, daycare charges may apply.

Fee collection: Fees are due at the time of service. If for any reason all fees and charges are not paid and it is necessary to pursue collection of said fees and charges through civil action the owner agrees that all related collection expenses and other costs shall be paid by the owner of the pet.

Administering Aid: I agree and understand that should my pet become ill or appear in need of medical attention, TDPR shall have full discretion in administering treatment and I will pay any and all expenses involved in obtaining the necessary treatment, including, but not limited to, veterinarian visits, medications, examinations and surgery. TDPR agrees to make reasonable efforts to contact me should aid be necessary, however, if they are unable to reach me or need to administer aid immediately, TDPR may use their discretion and administer aid without contacting you first.

Release of Liability: I agree, understand and hereby release TDPR, their owners, staff, partners and volunteers, financially or otherwise, for injuries to my pet, myself, or any property of mine while my pet is participating in services provided by TDPR.

WAIVER, RELEASE AND INDEMNIFICATION:

YOU HEREBY AGREE TO EXPRESSLY AND FOREVER GENERALLY WAIVE, DISCHARGE CLAIMS, INDEMNIFY, RELEASE FROM LIABILITY, SAVE, HOLD HARMLESS AND DEFEND TDPR, their invitees, owners, officers, directors, employees, contractors, volunteers, agents, representatives, lessors, and all others having an interest in any TDPR party (collectively, the “Releasees”) from and against ANY AND ALL INJURY, LIABILITY, CLAIMS, LITIGATION, ACTIONS, SUITS, COSTS, LOSSES, DAMAGES, ATTORNEY’S FEES, EXPENSES OR DEMANDS OF EVERY CHARACTER WHATSOEVER on account of, arising out of, resulting from or relating in any way to (i) any act or omission of the Releasees, (ii) your dog(s)’ participation at TDPR, in-home pet care services, or otherwise. YOU AGREE THAT THIS RELEASE IS BINDING ON YOU AND YOUR SUCCESSORS, HEIRS, LEGAL REPRESENTATIVES AND ASSIGNS. YOU ALSO EXPRESSLY AND FOREVER RELEASE TDPR FROM ANY DUTY TO PROTECT YOU OR YOUR DOG FROM INJURY OF ANY KIND, AND AGREE THAT ANY IMPLEMENTATION OF SAFETY PRECAUTIONS BY TDPR WILL NOT WAIVE TDPR’S RIGHT TO BE INDEMNIFIED AS PROVIDED HEREUNDER, AND SUCH PRECAUTIONS WILL NOT ALTER THIS RELEASE. YOU AGREE THAT THIS CONSTITUTES A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY OF TDPR TO THE GREATEST EXTENT PERMITTED BY LAW, AND THAT IF ANY PORTION OF THIS AGREEMENT IS HELD TO BE INVALID OR UNENFORCEABLE, THE REMAINDER OF THIS AGREEMENT WILL REMAIN IN FULL FORCE AND EFFECT. 

By signing below, you represent and warrant that all the information provided is complete and accurate to the best of your knowledge. You consent to TDPR’s use of such information for all lawful business purposes which includes, but is not limited to, providing Total Dog Pet Resort services to you, operating the Total Dog Pet Resort business, marketing to you, communicating with you regarding your dog(s), and using data that includes information about you and your dog for marketing or other purposes. You further acknowledge and agree that you have read, understand, and agree to all the terms and conditions contained in the Agreement above, as they may be amended from time to time. You hereby execute this Agreement for your dog(s), yourself and your heirs, successors, representatives and assigns. You further attest that if you are not the owner or sole owner of the dog(s) for whom this has been completed, your signature is sufficient to enter into this Agreement for and on behalf of any other owner or representative. You consent to the use of electronic signatures and agree that a true and correct copy of this document may be produced in lieu of the original form. Should a copy be produced, you agree that it is legally enforceable and does not affect the terms of the Agreement in any way. You acknowledge and agree that your dog(s) will be playing with dogs from other families while in the care of TDPR. No amendments, modifications, or supplements to this form and Agreement shall be valid unless in writing and signed by both parties.